Email Troubleshooting Steps

The inability to receive AHRMM email updates might be caused by AHRMM's email message being classified as spam in your email server. To ensure that you continue receiving emails from AHRMM, please take these measures:

1. Desktop Level Whitelisting

You will need to flag our return email address/domain ahrmm@aha.org or mmreturn@magnetdev.com in your various email clients as a safe sender. Here’s how that is accomplished with the major email clients:

AOL Web Mail:

  • Open the e-mail containing the e-mail address(es) you want to add.
  • Hover the mouse over the sender's name or address, and click on Add Contact.
  • Type in or cut and paste mmreturn@magnetdev.com into the 'Screen Name' block, and then click Save.

Windows Live Hotmail:

  • Open a message from the desired sender.
  • Click Mark as safe next to the From: name and address.
  • Now click Add contact.
  • Type in or cut and paste mmreturn@magnetdev.com into the box and then click Add.

Gmail Subscribers:

  • From your inbox, select a message from the sender you wish to whitelist.
  • Click on the down arrow icon (next to the Reply button at the top of the message).
  • In the resulting drop down list, click on Add mmreturn@magnetdev.com  to contacts.
  • At the top of your message you will see The sender has been added to your Contacts list when the sender has been added.

Yahoo Subscribers:

  • From your inbox, select a message from the sender you wish to whitelist.
  • Click the + Add icon next to the return email address mmreturn@magnetdev.com.
  • Click Save on the Add Contact dialog box that appears.

MSN Subscribers:

MSN 8

  • Click on Email Settings.
  • Click on the Junk Mail link.
  • Click on Safe List.
  • Click on Add an item to this list.
  • Type in or cut and paste mmreturn@magnetdev.com into the Safe List box and then click Add.

MSN 9

  • Click on mmreturn@magnetdev.com that you want to add to your Safe List.
  • Click "Always show from this sender" to automatically add the sender to your Safe List.

Juno/Netzero Subscribers:

  • Click Options and select Junk Mail.
  • In the Do Not Block section, you can type mmreturn@magnetdev.com in the box (or copy and paste it) under Add Address to Do Not Block List.
  • Click the Add button to add the address to the list on the right.
  • When you are finished, click the Save button.

Earthlink Webmail Subscribers:

  • Open a message from the sender you wish to whitelist.
  • Click the Add to Address Book link to the right of mmreturn@magnetdev.com.
  • The Add Contact page opens with the email address populated.
  • Click Save.

Outlook 2003/2007:

  • From your inbox select Actions then select Junk Email and click on Junk Email Options Address Book.
  • Click the Safe Senders tab.
  • Type in or cut and paste mmreturn@magnetdev.com into the block area, and then click the OK button.

Outlook 2007/2010:

  • Go to the Inbox and right-click on mmreturn@magnetdev.com you wish to whitelist.
  • Choose Junk E-Mail and select Add Sender to Safe Senders List.
  • Click OK.

2. Server Whitelisting

Please provide this information to your e-mail postmaster or IT group:
Currently, AHA is provisioned on the following specific IP addresses: 209.18.93.85/28 and 209.18.93.86/28. Overtime, it may be necessary to add additional IP addresses for AHA mailings therefore we respectfully request that the following C-block be whitelisted: 209.18.93.0/24.